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Frequently Asked Questions |
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1. Are all hotel prices inclusive of all taxes and service charges? |
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2.Can I book/ pay directly to the hotel? |
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3.What happens after I submit my booking request? |
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4.How long does it take to check if a room is available? |
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5.Are Airport Transfers included in the hotel price? |
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6.Do you need my credit card details at the time I make a reservation? |
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7.What is your cancellation/ refund policy? |
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8.Who owns and operates SiamTraveler.com? |
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9.What is the normal hotel policy regarding children? |
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10.I work for Airline/travel industry, do I get additional discount? |
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11.Can I use my reward points from Accor, Mariott, Starwood, Hilton etc.on your site? |
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12.Are the rates the same for everyone? |
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13.My credit card number is correct, but it is not accepted/ I am getting an error while making a payment. Why? |
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14.Why is the price different to when I last checked? |
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15.What are the different room categories? |
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1. Are all hotel prices inclusive of all taxes and service charges? |
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Yes, all hotel prices displayed on our site are net prices. They are inclusive of all taxes and applicable service charges. |
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2. Can I book/ pay directly to the hotel? |
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No. The rates displayed on SiamTraveler.com are available only through this service. Hotel walk-in rates are up to 75% more expensive. Our online agents are also able to assist you with alternative hotels in case of non-availability and with other travel requirements which individual hotels can not. All hotel reservations on the site have to be paid for in advance upon confirmations. This is the only way to guarantee occupancy to the hotels and keep our prices low. |
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3. What happens after I submit my booking request? |
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Upon receipt of your booking request we will contact our supplier/ hotel to make reservation under your name. After we have a reply from them we will email you confirmation with link to online invoice. The invoice will contain credit card payment instruction and link. After you submit the payment we will get back to you with receipt and vouchers by email. |
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4. How long does it take to get confirmations from SiamTraveler.com? |
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We usually take 24 hours to get back to you with confirmations. However, depending on the tourist season and situations where we have to get back to you with alternative hotels, it could take up to 48 hours. If for some unseen circumstances, it takes longer than this our online agents should inform you status of your booking by email. |
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5. Are Airport Transfers included in the hotel price? |
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As a general rule most hotel rates provided on our site do not include airport transfers in the stated price. If it is included it must be mentioned as a special remark under hotel rates table. |
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6. Do you need my credit card details at the time I make a reservation? |
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Currently SiamTraveler.com does not require your credit card at the time of reservation. However, once the hotel room is confirmed for you, you must submit your card details to make the payment or acknowledge receiving the confirmation with a tentative date on which you will be making the payment. |
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7. What is your cancellation/ refund policy? |
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| +21 Days before requested arrival date |
There is 3% banking fees |
| 21 - 14 Days before requested arrival date |
There is a 5% administration and banking charge |
| 13 - 7 Days before requested arrival date |
There is a 10% administration and banking charge |
| 6 - 3 Days before requested arrival date |
There is a cancellation fee of one night |
| 2 - 0 Days before requested arrival date |
There is a cancellation fee of your full booking amount. |
NOTE: The above rates are valid for all hotels offered at SiamTraveler.com, unless otherwise stated by Online Agent upon confirmation of booking. Many hotels have cancellation policy that is different from General Refund Policy posted here. If there are chances of cancellation, please clarify refund policy with Online Agent in advance.
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8. Who owns and operates SiamTraveler.com? |
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Passion Net Co., Ltd.
Jasmine International Tower, 31st Floor
200 Chaeng Watthana Road
Pakkred, Northaburi 11120
Thailand
Tel: +662 502 0753
Fax: +662 584 5204
More information regarding the company can be found at Company Profile |
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9. What is the normal hotel policy regarding children? |
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Most hotels allow up to 2 children under age 12 to share the same room with existing facilities at no additional cost. If an extra bed is required price for a Triple room will have to be paid. Unfortunately, some hotels limit number of children to only one. In such case you will be advised prior to confirmation. |
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10. I work for Airline/ travel industry, do I get additional discount? |
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Generally, we do not get any special rates from hotels for Airline or travel industry professionals. Hotels should be contacted directly for such cases. |
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11. Can I use my reward points from Accor, Mariott, Starwood, Hilton etc. on your site? |
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No. Only bookings made directly with the hotels can use reward points. |
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12. Are the rates the same for everyone? |
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As a general rule the rates quoted are only available for overseas guests and not permitted for local residents and citizens. Our customer service agents will advise you at the time of reservation, if the reservation can not be accepted. The hotel shall have the right to refuse OR reject the guests upon the guests are found out to be local residents and may be liable to pay a walk-in rate supplement upon check-in. |
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13. My credit card number is correct, but it is not accepted / I am getting an error while making a payment. Why? |
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There are a few possibilities:
- Make sure you are not using a proxy internet connection. A direct connection to internet
is required for security purpose
- Our Payment Gateway opens in a new Windows. Make sure that pop up blocking
software/features are turned off
- Make sure the input details are correct
- Make sure the card expiration date do not precede the reservation date.
- Make sure you have not reached your credit limit
- If you get an error apart from the reasons above, please contact your Online Agent |
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14. Why is the price different to when I last checked? |
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This normally depends on market conditions and currency fluctuations. During peak tourist season, convention, fairs etc. the prices are likely to change. Slight variation on periodical basis is more likely to reflect fluctuation in currency exchange rates.
However, once booked the price for a hotel is fixed as that at the time of reservation. |
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15. What are the different room categories? |
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Hotels tend to place their bedrooms within four different categories:
Standard (Run of the House or ROH)
Superior
Deluxe
Executive
The actual difference between the bedrooms varies from one hotel to another.
Single Room
A single room is designed to accommodate one person only. The room contains one single bed or twin bed.
Double Room
A double room is designed to accommodate two people only. The room contains one queen bed or king size bed or if not available a twin bed.
Twin Room
A twin room is also designed to accommodate two people only. The room contains two single beds or if not available a king size bed.
Triple Room
A triple room is designed to accommodate three people only. The room will contain either:
One queen and one single bed
Three single beds
Please specify which option you require when sending your reservation form. |
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 Disclaimer |
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1. SiamTraveler.com makes every effort to ensure that any materials or rates displayed on this website are accurate as at the date of issue.Changes in market conditions or circumstances may occur after the issue date which may make information displayed on this website no longer accurate or no longer reflect the current position. |
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2. SiamTraveler.com hereby expressly disclaim any representation, warranty or undertaking in relation to the accuracy, completeness, quality or adequacy of any contents of this website. We will not be responsible for any loss resulting from your relying on any information provided on this website. |
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3. While SiamTraveler.com makes every effort to work with hotels which provide an acceptable standard of service and accommodation for the price paid, we hereby expressly disclaim any representation, warranty or undertaking in relation to the quality or adequacy of any hotel listed on our website. |
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